FAQs

FAQ

ORDERS

The best place to start is by checking into our ‘New Releases’ page. We update products there weekly from our respective partners. We also have dedicated post pages for Royal Australian Mint and The Perth Mint outlining their future releases.

Alternatively, signing up to our mailing list will provide you with up to date information on new product releases and new listings to information regarding third party grading and more.

Simply by providing your name and email at the bottom of any page and selecting submit. It’s free to join and you are able to select which information you would like to receive.

We endeavour to have orders processed within 3 days of cleared payments. We do not post on Fridays.

There are occasionally exceptions to this due to shipment delays from our suppliers. These will be clearly identified on the product page.

Yes, as long as you have provided your email address, we will update your order to ‘completed’ which you will receive advice along with your tracking number.

PAYMENTS

We accept payments via bank deposit, cheque/money order, all major credit cards via Stripe, PayPal and cash on pick-up (local customers only).

We are now excited to offer our customers the options of AfterPay and Pay in 4 by PayPal.

We have available PayPal and all major credit cards via Stripe.

Payments via PayPal and Stripe are usually received immediately. Bank deposits can take from 1-3 working days.

POSTAGE

We ship using parcel post and express service with signature through Australia Post.

Also, we have a range of courier services, including FedEx (for international), available upon request (usually for high valued items).

No, however insurance is an option available during check-out for a fee.

Yes. We ship using Standard or Express Courier International (EMS) through Australia Post. We can also ship via FedEx (POA).

Insurance is also available during checkout for a fee.

We ship orders out within 1-3 days of receiving payment. We do not send parcels on Friday.

For orders within Australia, please allow approximately 7-11 days for standard delivery and 2-4 days for express delivery*.

For orders outside Australia, please allow approximately 6-12 days for standard delivery and 4-8 days for express delivery*.

*Approximate delivery times have been taken directly from Australia Post website and are subject to change at any time. Current COVID-19 disruptions and extreme weather conditions may also cause delays.

Your parcel will be tracked once it has been dispatched so we should know where it is at all times. We also offer optional insurance for added safety.

RETURNS

Yes, you can return or exchange your item.

Requests are to be made within 7 days of receiving your item. All items must be returned in it’s original condition and packaging.

All returns are to be sent to: TN – PO Box 302, Moonah TAS 7009

We will offer you a full refund including postage.

Please contact us to be able to send you a return shipping label.

LAY-BY | PAY LATER

Yes, please contact us to make arrangements.

The terms of our lay-by are:

  • for orders over $500
  • initial 20% non-refundable deposit
  • 4 x equal fortnightly instalments
  • plus administration fee of $20

These terms are subject to change at any time.

Yes, we do! You should have an option to pay by AfterPay within the listing.

GRADING SERVICES

We are authorised dealers with NGC, PMG and PCGS.

Our fees, procedures and terms and conditions can be found here at our dedicated Third Party Grading pages

These prices are subject to change at any time in conjunction with exchange rates and shipping fees.

Turnaround time is currently approximately 3 to 9 months depending on tier and service provider chosen.

Yes, domestic insurance cost is 1.5% and return international insurance cost is 4%, or 2.5% each way, of your items’ value.

We have an application form that you can complete here.

Alternatively, you can send all details to info@tasmaniannumismatics.com.au and your coins and banknotes for grading to: TN – PO Box 302 Moonah TAS 7009 and we can handle everything for you.

BUYING

We buy coins, banknotes, tokens, stamps, gold, silver, jewellery and other collectables. There is no collection too big or too small.

Yes, please bring your collection in to us so we can view and let you know the current market value.

Yes, we can. We specialise in estates, please come in with your collection or give us a call to discuss your options.

SELF-MANAGED SUPER FUNDS

Yes, we can. Please let us know upon purchasing and we’ll have it sent with your order.

Yes, we can. We would need to see your items for valuation. Please contact us for details